Nick Mehta is the CEO at Gainsight, a company with 1,200+ global employees and 20k growing customers. Their mission is to be living proof that you can win in business while being human first. 99% of the reviewers on Glassdoor approve of their CEO. So what’s Nick’s secret to success? In a conversation with Annie, Nick talks about breaking into the customer success industry, standing out through the details, utilizing LinkedIn as a career-building strategy, and his most important advice for what NOT to do when networking.
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“Business is fundamentally about human beings first. It's about human beings in your company and human beings with your customer and not losing sight of the human side of it. And that's something we're really passionate about. Our purpose and our mission statement at Gainsight is to be living proof you can win in business while being human first. So that's actually more than just customer success; it's about this new way of thinking about business.” - Nick Mehta
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Episode Timestamps:
*(01:42) - How to use LinkedIn as part of a career-building strategy
*(09:51) - Celebrating 10 years of Gainsight and reminiscing back to it’s beginnings
*(13:50) - Why customer success ignites passion inside Nick
*(15:51) - Taking a ‘human-first’ approach in networking and relationship building
*(22:24) - Advice for networking calls. Don’t be transactional!
*(26:11) - How Nick broke into the customer success industry
*(30:15) - Anecdotes of pivotal relationships that lead to Nick’s success
*(37:41) - Looking back on his career and learning from mistakes
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Sponsor:
Who Got Me Here is brought to you by Connect The Dots, mapping professional relationships so you can find the strongest connections to the people and companies you want to reach. Visit ctd.ai to learn more.
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